Refund policy

/* ========================================================= LITTLEKIDO — RETURNS & REFUNDS Premium Baby & Kids Store ========================================================= */ .lj-return-page { --lj-bg: #FAF8F7; --lj-card: #FFFFFF; --lj-green: #403533; --lj-green-dark: #74605B; --lj-coral: #9B8580; --lj-coral-light: #F3E7E4; --lj-text: #625653; --lj-muted: #746C65; --lj-border: #E8E0DD; --lj-soft: #F3E7E4; background: var(--lj-bg); color: var(--lj-text); font-family: inherit; padding: 70px 20px 90px; line-height: 1.7; } .lj-return-page *, .lj-return-page *::before, .lj-return-page *::after { box-sizing: border-box; } /* CONTAINER */ .lj-return-container { max-width: 1080px; margin: 0 auto; } /* HERO */ .lj-return-hero { max-width: 760px; margin: 0 auto 50px; text-align: center; } .lj-return-eyebrow { display: inline-flex; align-items: center; justify-content: center; margin: 0 0 16px; color: var(--lj-coral); font-size: 12px; font-weight: 700; letter-spacing: 2.2px; text-transform: uppercase; } .lj-return-title { margin: 0; color: var(--lj-green); font-size: clamp(40px, 6vw, 64px); line-height: 1.04; letter-spacing: -2px; font-weight: 700; } .lj-return-intro { max-width: 650px; margin: 20px auto 0; color: var(--lj-text); font-size: 17px; line-height: 1.75; } /* HIGHLIGHT CARDS */ .lj-return-highlights { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; margin-bottom: 48px; } .lj-return-highlight { position: relative; padding: 28px 22px; background: var(--lj-card); border: 1px solid var(--lj-border); border-radius: 22px; text-align: center; box-shadow: 0 10px 35px rgba(64, 53, 51, 0.045); } .lj-return-highlight-icon { width: 54px; height: 54px; margin: 0 auto 15px; border-radius: 50%; background: var(--lj-coral-light); color: var(--lj-coral); display: flex; align-items: center; justify-content: center; } .lj-return-highlight-icon svg { width: 25px; height: 25px; } .lj-return-highlight h3 { margin: 0 0 6px; color: var(--lj-green); font-size: 16px; line-height: 1.3; } .lj-return-highlight p { margin: 0; color: var(--lj-muted); font-size: 13px; line-height: 1.55; } /* MAIN POLICY CARD */ .lj-return-content { background: var(--lj-card); border: 1px solid var(--lj-border); border-radius: 28px; padding: 52px 58px; box-shadow: 0 14px 50px rgba(64, 53, 51, 0.05); } /* POLICY SECTIONS */ .lj-return-section { padding-bottom: 40px; margin-bottom: 40px; border-bottom: 1px solid var(--lj-border); } .lj-return-section:last-child { padding-bottom: 0; margin-bottom: 0; border-bottom: 0; } .lj-return-section h2 { display: flex; align-items: center; gap: 13px; margin: 0 0 17px; color: var(--lj-green); font-size: 25px; line-height: 1.3; letter-spacing: -0.4px; } .lj-return-number { width: 34px; height: 34px; flex-shrink: 0; display: inline-flex; align-items: center; justify-content: center; border-radius: 50%; background: var(--lj-coral-light); color: var(--lj-coral); font-size: 11px; font-weight: 700; letter-spacing: .5px; } .lj-return-section p { margin: 0 0 14px; color: var(--lj-text); font-size: 15px; line-height: 1.8; } .lj-return-section p:last-child { margin-bottom: 0; } /* LISTS */ .lj-return-section ul { margin: 15px 0 0; padding-left: 22px; } .lj-return-section li { margin-bottom: 10px; color: var(--lj-text); font-size: 15px; line-height: 1.7; } .lj-return-section li:last-child { margin-bottom: 0; } /* IMPORTANT NOTICE */ .lj-return-note { margin-top: 23px; padding: 22px 24px; background: var(--lj-soft); border-left: 3px solid var(--lj-coral); border-radius: 12px; } .lj-return-note strong { display: block; margin-bottom: 5px; color: var(--lj-green); font-size: 14px; } .lj-return-note p { margin: 0 !important; font-size: 13.5px !important; line-height: 1.65 !important; } /* 7-DAY PROMINENT BOX */ .lj-seven-day-box { position: relative; overflow: hidden; margin: 0 0 40px; padding: 30px 32px; background: linear-gradient(135deg, #F3E7E4 0%, #FAF8F7 100%); border: 1px solid #E8E0DD; border-radius: 20px; display: flex; align-items: center; gap: 24px; } .lj-seven-day-circle { width: 76px; height: 76px; flex-shrink: 0; border-radius: 50%; background: var(--lj-green); color: #FFFFFF; display: flex; align-items: center; justify-content: center; text-align: center; font-size: 14px; font-weight: 700; line-height: 1.1; } .lj-seven-day-text h3 { margin: 0 0 5px; color: var(--lj-green); font-size: 20px; } .lj-seven-day-text p { margin: 0; color: var(--lj-text); font-size: 14px; line-height: 1.6; } /* RETURN STEPS */ .lj-return-steps { display: grid; grid-template-columns: repeat(3, 1fr); gap: 14px; margin-top: 24px; } .lj-return-step { padding: 22px; background: #FAF8F7; border: 1px solid var(--lj-border); border-radius: 17px; } .lj-return-step-number { width: 32px; height: 32px; margin-bottom: 13px; border-radius: 50%; background: var(--lj-green); color: #FFFFFF; display: flex; align-items: center; justify-content: center; font-size: 12px; font-weight: 700; } .lj-return-step h3 { margin: 0 0 7px; color: var(--lj-green); font-size: 15px; } .lj-return-step p { margin: 0 !important; color: var(--lj-muted); font-size: 13px !important; line-height: 1.6 !important; } /* PHOTO AND VIDEO REQUIREMENTS */ .lj-proof-box { margin-top: 24px; padding: 26px; background: #FAF8F7; border: 1px solid var(--lj-border); border-radius: 18px; } .lj-proof-heading { display: flex; align-items: center; gap: 10px; margin-bottom: 16px; } .lj-proof-heading-icon { width: 40px; height: 40px; flex-shrink: 0; border-radius: 50%; background: var(--lj-green); color: #FFFFFF; display: flex; align-items: center; justify-content: center; } .lj-proof-heading-icon svg { width: 19px; height: 19px; } .lj-proof-heading h3 { margin: 0; color: var(--lj-green); font-size: 17px; } .lj-proof-list { display: grid; grid-template-columns: repeat(2, 1fr); gap: 10px; margin: 0; padding: 0; list-style: none; } .lj-proof-list li { position: relative; margin: 0; padding: 12px 14px 12px 36px; background: #FFFFFF; border: 1px solid var(--lj-border); border-radius: 11px; color: var(--lj-text); font-size: 13px; line-height: 1.5; } .lj-proof-list li::before { content: "✓"; position: absolute; left: 13px; top: 12px; color: var(--lj-coral); font-weight: 700; } /* REFUND TIMELINE */ .lj-refund-timeline { display: grid; grid-template-columns: repeat(3, 1fr); gap: 0; margin-top: 25px; border: 1px solid var(--lj-border); border-radius: 17px; overflow: hidden; } .lj-refund-item { padding: 22px; background: #FAF8F7; border-right: 1px solid var(--lj-border); text-align: center; } .lj-refund-item:last-child { border-right: 0; } .lj-refund-item strong { display: block; margin-bottom: 6px; color: var(--lj-green); font-size: 14px; } .lj-refund-item span { display: block; color: var(--lj-muted); font-size: 12px; line-height: 1.55; } /* CONTACT */ .lj-return-contact { margin-top: 10px; padding: 34px 28px; background: linear-gradient(135deg, #403533 0%, #74605B 100%); border-radius: 22px; text-align: center; color: #FFFFFF; } .lj-return-contact h2 { justify-content: center; color: #FFFFFF !important; margin-bottom: 9px !important; } .lj-return-contact p { max-width: 590px; margin: 0 auto 20px !important; color: rgba(255,255,255,.78) !important; } .lj-return-email { display: inline-flex; align-items: center; gap: 9px; padding: 13px 22px; background: #FFFFFF; color: var(--lj-green); border-radius: 999px; text-decoration: none; font-size: 14px; font-weight: 700; transition: all .2s ease; } .lj-return-email:hover { transform: translateY(-2px); box-shadow: 0 8px 22px rgba(0,0,0,.15); } .lj-return-email svg { width: 17px; height: 17px; } /* LAST UPDATED */ .lj-return-updated { margin: 25px 0 0; text-align: center; color: var(--lj-muted); font-size: 12px; } /* MOBILE */ @media screen and (max-width: 749px) { .lj-return-page { padding: 48px 15px 65px; } .lj-return-hero { margin-bottom: 35px; } .lj-return-title { font-size: 39px; letter-spacing: -1.4px; } .lj-return-intro { margin-top: 17px; font-size: 15px; line-height: 1.65; } .lj-return-highlights { grid-template-columns: 1fr; gap: 10px; margin-bottom: 28px; } .lj-return-highlight { display: grid; grid-template-columns: 48px 1fr; column-gap: 14px; align-items: center; text-align: left; padding: 17px; } .lj-return-highlight-icon { width: 48px; height: 48px; grid-row: span 2; margin: 0; } .lj-return-content { padding: 30px 20px; border-radius: 21px; } .lj-seven-day-box { padding: 21px; gap: 15px; align-items: center; border-radius: 17px; } .lj-seven-day-circle { width: 64px; height: 64px; font-size: 12px; } .lj-seven-day-text h3 { font-size: 17px; } .lj-seven-day-text p { font-size: 13px; } .lj-return-section { padding-bottom: 30px; margin-bottom: 30px; } .lj-return-section h2 { align-items: flex-start; font-size: 21px; } .lj-return-section p, .lj-return-section li { font-size: 14px; } .lj-return-steps { grid-template-columns: 1fr; gap: 10px; } .lj-proof-box { padding: 20px; } .lj-proof-list { grid-template-columns: 1fr; } .lj-refund-timeline { grid-template-columns: 1fr; } .lj-refund-item { border-right: 0; border-bottom: 1px solid var(--lj-border); } .lj-refund-item:last-child { border-bottom: 0; } .lj-return-contact { padding: 28px 19px; border-radius: 18px; } }

Littlekido Care

Returns & Refunds

We want you and your little one to feel happy with every Littlekido purchase. If something isn't quite right, we're here to help make things simple and clear.

7-Day Returns

Request an eligible return or exchange within 7 days of delivery.

Simple Refunds

Approved refunds are issued to the original payment method.

Here to Help

Our team is here to help with your return or exchange.

7
DAYS

Your 7-Day Return & Exchange Window

Return or exchange requests must be submitted within 7 days of delivery. Please contact us as soon as possible if there is an issue with your order.

01 Our Return & Exchange Policy

We accept eligible return and exchange requests made within 7 days of delivery.

Items must be unused, unworn, unwashed and in their original condition and packaging, unless the item is being returned because it arrived defective, damaged or incorrect.

Products should be returned with any original tags, accessories and documentation that were included with the order.

Please contact us before returning your item

Do not send a product back without first contacting our customer care team. We will review your request and provide the appropriate return instructions.

02 Return Eligibility

To help us process your request smoothly, please make sure the following conditions are met:

  • The return or exchange request is submitted within 7 days of delivery.
  • The item is unused, unworn and unwashed, where applicable.
  • The product is in its original condition and packaging.
  • Original tags, accessories or included items are retained, where applicable.
  • The order number is provided with the return request.

03 Defective, Damaged or Incorrect Items

If your product arrives defective, damaged or you receive the wrong item, please contact us within 7 days of delivery.

We want to understand exactly what happened so that we can review the issue and provide the appropriate solution.

Photos & Video Are Required

  • Clear photos of the product
  • Clear photos showing the defect or damage
  • A clear video showing the issue
  • Photo of the original packaging, if damaged
  • Photo of the shipping label, where applicable
  • Your Littlekido order number
Please keep the original packaging

Please keep the product, packaging and shipping materials until our team has reviewed your request and provided further instructions.

04 How to Request a Return or Exchange

We've designed the process to be as straightforward as possible.

1

Contact Us

Send us your order number and explain why you would like to return or exchange the item.

2

Share Details

For damaged or defective items, provide clear photos and a video showing the issue.

3

Follow Instructions

Once approved, we'll provide the appropriate return or exchange instructions.

05 Items That May Not Be Eligible

Some products may not be eligible for return because of hygiene, safety, personalization or product-specific requirements.

  • Products that have been used, worn or washed.
  • Products damaged after delivery due to misuse, improper care or normal wear and tear.
  • Personalized or customized products, unless defective or damaged.
  • Products specifically marked as final sale or non-returnable.
  • Hygiene-sensitive products that cannot reasonably be returned once opened or used.

06 Refunds

Once your return has been received and reviewed, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method.

Please note that the time required for the refund to appear in your account can vary depending on your bank, card issuer or payment provider.

Return Received Your returned item is received by our team.
Product Reviewed We review the item and your return request.
Refund Issued Approved refunds are sent to your original payment method.

07 Return Shipping

Unless the return is due to a defective, damaged or incorrect product, return shipping costs may be the responsibility of the customer.

If you believe the issue was caused by an error on our part, please contact us before sending the product back.

Important

Please wait for return instructions before shipping your product. Returns sent without prior approval may not be accepted.

08 Exchanges

Eligible exchange requests must be submitted within 7 days of delivery.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may provide another appropriate resolution.

09 Order Cancellations

If you need to cancel your order, please contact us as soon as possible after placing the order.

Because orders may enter processing or fulfillment quickly, cancellation cannot always be guaranteed once processing has started.

10 Need Help?

If you have a question about a return, exchange, damaged product or refund, our customer care team is here to help.

We're here for you.

Send us your order number along with a short description of the issue. If your product is defective or damaged, please include clear photos and a video so our team can review the issue quickly.

help@littlekido.com

Last updated: September 2026